Legal

Privacy Policy

Last updated: August 4, 2026

BestRateHome (“we,” “us,” “our”) is an independent mortgage brokerage operating in the United Arab Emirates. This Privacy Policy explains what personal data we collect when you use bestratehome.ae, why we collect it, and how we handle it.

1. What we collect

When you use our contact or eligibility forms, WhatsApp, phone, or email, we may collect:

  • Your name, phone number, and email address
  • Information about what you’re looking for (e.g. home loan, refinancing, buy-to-let)
  • Your residency status (UAE resident or non-resident)
  • Your purchase timeline
  • Any additional details you choose to share in a message
  • Standard website usage data (pages visited, browser type, general location) via analytics tools

Our Instant Eligibility Estimator calculator runs entirely in your browser — property value and other figures you enter there are not transmitted to or stored by us unless you separately submit them through a contact form.

2. How we use your data

We use the information you provide to:

  • Respond to your inquiry and assess your mortgage eligibility
  • Compare offers across our panel of bank and lender partners on your behalf
  • Contact you by phone, WhatsApp, or email about your inquiry
  • Improve our website and services

We do not sell your personal data to third parties.

3. Who we share it with

To provide our brokerage service, we may share relevant details with the specific bank(s) or lender(s) you choose to proceed with, solely for the purpose of processing your mortgage application. We also use third-party service providers to operate this website and process form submissions (for example, our form and hosting providers), who process data on our behalf under their own confidentiality obligations.

4. Cookies & analytics

[Confirm and list the specific analytics/tracking tools in use, e.g. Google Analytics, Google Ads conversion tracking, RankMath, etc. — this section should name every cookie-setting tool actually active on the site before publishing.]

5. Data retention

We retain personal data for as long as necessary to provide our services and comply with applicable UAE regulatory and record-keeping requirements for mortgage brokerage activity. [Confirm specific retention period with your compliance advisor.]

6. Your rights

Under the UAE’s Personal Data Protection Law (PDPL), you may have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us at info@bestratehome.ae.

7. Data security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

9. Contact us

Questions about this Privacy Policy or your personal data can be directed to info@bestratehome.ae or via WhatsApp at +971 55 123 8127.